Privacy Policy

Flowstate Ventilation Limited respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit or use our website.

1. Who We Are

This website is operated by Flowstate Ventilation, an air conditioning and ventilation business based in the United Kingdom.

If you have any questions about how we use your personal information, please contact us using the details provided on our website.

2. Information We Collect

We may collect personal information that you provide to us when you:

• Contact us through our website
• Request a free quote
• Arrange an e-consultation or in-person consultation
• Enquire about our air conditioning or ventilation services
• Contact us by email or telephone

This information may include your:

• Name
• Email address
• Telephone number
• Address or location of the property
• Details about your air conditioning or ventilation requirements
• Any other information you choose to provide

We may also automatically collect limited technical information when you use our website, such as your IP address, browser type, device information and information about how you interact with our website. This may be collected through cookies or similar technologies.

3. How We Use Your Information

We use your personal information to:

• Respond to enquiries and requests
• Provide free quotations
• Arrange consultations, installations, servicing and maintenance
• Communicate with you about our services
• Provide customer support
• Improve our website and services
• Maintain the security of our website
• Comply with our legal and regulatory obligations

We will only use your personal information where we have a lawful basis for doing so under applicable data protection law.

4. Sharing Your Information

We do not sell or rent your personal information.

We may share your information with trusted third parties where necessary to provide our services or operate our business. These may include website hosting providers, IT service providers, booking or enquiry systems, payment providers and professional advisers.

Where we use third-party service providers, we take reasonable steps to ensure that your information is handled securely and in accordance with applicable data protection requirements.

We may also disclose information where required to do so by law or where necessary to protect our legal rights.

5. How Long We Keep Your Information

We only keep your personal information for as long as reasonably necessary for the purposes for which it was collected, including to provide our services, maintain business records, resolve disputes and meet legal, accounting or regulatory requirements.

When your information is no longer required, we will take reasonable steps to securely delete or dispose of it.

6. Cookies

Our website may use cookies and similar technologies to improve functionality, understand how visitors use the website and, where applicable, support marketing activities.

Some cookies may be provided by third-party services used on our website.

Where required by law, we will ask for your consent before placing non-essential cookies on your device. You can also manage or disable cookies through your browser settings.

7. Your Data Protection Rights

Under UK data protection law, you may have rights including the right to:

• Request access to the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your personal information in certain circumstances
• Ask us to restrict how we use your information in certain circumstances
• Object to certain uses of your information
• Request the transfer of your information in certain circumstances
• Withdraw consent where we rely on consent to process your information

To exercise any of these rights, please contact us using the contact details on our website.

You also have the right to make a complaint to the Information Commissioner's Office (ICO) if you believe your personal information has been handled unlawfully.

8. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

9. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content or security of those websites.

We recommend reviewing the privacy policies of any third-party websites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, legal requirements or how we process personal information.

Any changes will be published on this page with an updated “Last updated” date.

11. Contact Us

If you have any questions about this Privacy Policy or how Flowstate Ventilation handles your personal information, please contact us through the contact details provided on our website.